The eCommerce industry is thriving now more than ever. Therefore, many e-tailers are needing to hire assistants to help them run and manage their eCommerce websites. If you want to learn more about the eCommerce industry, working as an intern is the best way to learn the ropes. Here are some of the skills you need to be an eCommerce intern.
Website maintenance
One of your tasks as an intern will be updating product availability on a daily basis. This is critical when running an online business because it lets the customers know which products are in stock, what’s on sale, new arrivals, etc. You might also be required to perform a daily maintenance check to prevent the site from crashing or displaying errors.
Customer service
Customer service is an absolute necessity when running any business, but more so when trading online. Since customers are not in a physical store, customer support is necessary for creating trust and security. You will have to reply to messages and comments and also answer customers’ questions as quickly as possible.
Content development
If you are going to work as an eCommerce intern, this is one of the most important skills you can have. Content development is extremely important because it helps online businesses retain existing customers and attract new ones. In your position, you will be required to write well-reviewed product descriptions as well as blog posts to keep customers updated.
Social media management
eCommerce businesses heavily rely on social media to increase brand awareness and customer engagement. Therefore, it will help if you know a thing or two about social media marketing. You will be required to post content on various social media platforms to spread the word about the company and also respond to comments.
Photography and videography
Photography skills increase your marketability as an eCommerce intern. Visuals are crucial when selling products online, and they actually affect sale conversions. Your employer will appreciate any fresh ideas that you can bring on board.
For more advice on what skills are needed for eCommerce internships, get in touch with us today.
Photo: Free image by Pixabay